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Pixlio AI Refund Policy

Last updated: Oct 22, 2025

We strive to provide exceptional service and ensure your satisfaction with Pixlio AI. If you're not completely happy with your purchase, our refund policy is designed to be fair and transparent.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • Timeframe: Your refund request must be submitted within 7 days of your original purchase date.
  • Credit Usage: You must have used less than 30% of the credits you purchased. This ensures that refunds are available to those who haven't fully utilized our service.
  • Account Standing: Your account must be in good standing with no violations of our Terms of Service.

Non-Refundable Situations

Please note that refunds cannot be issued in the following cases:

  • More than 30% of purchased credits have been consumed.
  • The refund request is made after 7 days from the purchase date.
  • Free credits or promotional credits (these are provided at no cost).
  • Technical issues that have been resolved by our support team.

How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact Support: Email us at contact@pixlio.net with the subject line "Refund Request".
  2. Provide Details: Include your order/transaction ID, purchase date, and an explanation of why you're requesting a refund.
  3. Review Process: Our team will review your request and verify your eligibility within 3-5 business days.
  4. Decision Notification: You'll receive an email confirmation once your request has been reviewed, whether approved or denied.

Refund Processing

Once your refund request is approved:

  • Refunds will typically be processed within 7-10 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
  • Any remaining credits in your account will be deducted upon refund approval.

Policy Updates

We reserve the right to modify this refund policy at any time to reflect changes in our business practices or for legal compliance. Any updates will be posted on this page. We encourage you to review this policy periodically to stay informed of any changes.

By purchasing credits on Pixlio AI, you acknowledge that you have read, understood, and agree to this Refund Policy.